This is a plain-English placeholder terms of service written to reflect how Zephyr actually works today. It is not final legal copy — before Zephyr is publicly launched, this page should be reviewed and finalised by a qualified lawyer, and aligned with App Store / Play Store subscription terms and any applicable consumer protection law.
1. Who you're contracting with
These terms are between you and Relay Labs Ltd ("Zephyr", "we", "us"), the operator of the Zephyr app and this website.
2. What Zephyr is
Zephyr is an AI operations assistant that helps you capture requests, deadlines and follow-ups, and turns them into tracked actions. Zephyr proposes actions and drafts; a human always approves anything before it is created, edited, or sent externally. Zephyr is a productivity tool, not a system of record for regulated, safety-critical or legal decisions, and it should not be relied on as the sole source of truth for such decisions.
3. Accounts
You need an account to use Zephyr. You're responsible for keeping your login credentials secure and for activity that happens under your account. Tell us promptly if you believe your account has been compromised.
4. Subscriptions & billing
- Zephyr offers a Free plan with monthly usage limits, and paid Pro and Business plans billed monthly or annually.
- Paid subscriptions are billed in advance and renew automatically until cancelled.
- Prices shown include VAT where applicable and may vary by region, currency and app store.
- Subscriptions purchased through the App Store or Play Store are managed and billed by Apple or Google according to their terms; cancel through your app store account settings.
Fair use on the Business plan
The Business plan includes unlimited AI processing for normal professional use, and we do not meter it. So that "unlimited" stays sustainable for everyone on the plan, accounts consuming more than 1,500 AI captures or 750 follow-ups per user per month may be contacted to discuss a plan that fits the volume better. We will always reach out and talk it through first — we will not silently throttle your account, downgrade you, or charge you more without your agreement.
5. Acceptable use
You agree not to:
- use Zephyr for unlawful purposes or to store content you don't have the right to store;
- attempt to bypass usage limits, security controls, or the human-approval step for external communications;
- attempt to extract, scrape, or reverse-engineer the underlying AI models or infrastructure;
- use captured content to attempt prompt injection or otherwise manipulate Zephyr' AI processing to take unintended action — captured content is always treated as data, never as instructions.
6. AI output
Zephyr' AI features are designed to assist, not replace, your judgment. Every extraction carries a confidence signal, and anything below a reasonable confidence threshold is presented as a possible interpretation rather than a fact. You are responsible for reviewing and approving AI-suggested actions before they're treated as real commitments, and for anything sent externally on your behalf.
7. Your content
You retain ownership of the content you capture in Zephyr. You grant Zephyr the limited right to process that content in order to provide the service (extraction, briefs, follow-ups) as described in the Privacy Policy. Your content is not used to train external AI models.
8. Termination
You can stop using Zephyr and delete your account at any time from Settings. We may suspend or terminate accounts that violate these terms, and will aim to give notice where reasonably possible.
9. Disclaimers & liability
Zephyr is provided "as is." To the extent permitted by law, Relay Labs Ltd disclaims warranties of any kind and is not liable for indirect, incidental or consequential damages arising from your use of the service, including missed deadlines or follow-ups — Zephyr is a decision-support tool, and you remain responsible for the commitments you make and the actions you approve.
10. Changes
We may update these terms as the product evolves. We'll update the date at the top of this page and, for material changes, notify you in-app before they take effect.
11. Contact
Questions about these terms can be sent to [email protected] (placeholder address — replace with a real support inbox before launch).